The hotel's public offer
1. General provisions and basic terms
1.1. The Contractor is Stoleshnikov LLC represented by Anton Sergeevich Kosarenko, General Director, acting on the basis of the Charter
1.2. The Stoleshnikov Hotel is a Boutique Hotel located at Dmitrovsky Lane 3, building 4, Moscow.
Hotel's website: https://stoleshnikovhotel.ru / The website is available around the clock.
The working hours of the Hotel (processing and fulfillment of orders, etc.), check-in time and check-out time are determined by the Rules of Accommodation posted on the Hotel's website at: https://stoleshnikovhotel.ru/
1.3. Consumer – any natural or legal person who has placed an order for the purchase of services from the Contractor in accordance with the procedure established by section 3 of this Offer.
1.4. Offer is a public offer by the Contractor to any person to conclude a contract for the provision of hotel services on its terms (hereinafter referred to as the Contract). The offer is public (clause 2 of Article 437 of the Civil Code of the Russian Federation). The Offer comes into force from the moment it is posted on the Hotel's website and is valid until it is withdrawn.
The Contractor has the right to change or withdraw the offer unilaterally. All changes come into force and are considered to be communicated to the Consumer at the time of posting on the Hotel's website. Orders that have already been placed by the time the offer is changed or withdrawn are executed on the terms of the offer that was valid at the time of their registration.
2. Subject of the Agreement
2.1. The Contractor provides the Consumer with temporary accommodation, meals, and other services agreed with the Consumer in a building located at the address: Moscow at Dmitrovsky Lane 3, building 4 and the Consumer undertakes to accept and pay for the services provided by the Hotel.
2.2. The list of services offered by the Contractor is posted on the Hotel's website.
3. The procedure for concluding a Contract, placing an order
3.1. The acceptance of the offer is recognized as the moment when the Consumer has placed an order for the service from the Contractor. From this moment on, the Contract is considered concluded. The order is considered completed at the time the Consumer receives the booking confirmation by the Contractor.
3.2. The Consumer can place an order in person at the Hotel's accommodation service or by phone at the Hotel during its business hours, or independently on the Website through the order form. The order is placed for a service that is available.
3.3. When placing an order, the Consumer informs the Contractor of his full name (name), contact phone number and e-mail address, desired date and time of arrival and departure, room category, payment methods for the order. The Consumer chooses these indicators taking into account the terms of the offer, as well as the time intervals for the provision of services posted on the hotel's website.
3.4. By placing an order, the Consumer confirms that:
– he is a capable citizen or a representative of an existing legal entity authorized to order services;
– undertakes to pay for the ordered services and accept them;
– provided reliable information when registering and placing an order;
– transfers his personal data to the Contractor for processing in order to conclude and execute the Contract: full name, phone number, e–mail address and date of provision of the service (clause 5, part 1, Article 6 of the Law on Personal Data);
- is familiar with the current version of the offer and agrees with its terms;
– I am familiar with the Rules of Hotel accommodation and agree with them;
– I have read and agree with the Privacy Policy;
– gives informed Consent to the processing of personal data; The Consumer has the right to withdraw consent by notifying the Contractor in writing at his e-mail address;
– agrees to receive advertising and informational messages in the form of e-mail newsletters and messages to the e-mail address and/or phone number provided when placing an order and/or checking in at the Hotel (part 1 of Article 18 of the Law on Advertising); The Consumer has the right to withdraw consent by notifying the Contractor in writing at his e-mail address.
4. Cost of services and payment
4.1. The cost of the service consists of the price of Hotel accommodation and the cost of additional services. The Contractor sets the cost of services unilaterally. If the Contractor has changed the price of the service after placing the order, the order is paid according to the cost at the time of its registration.
4.2. The price of the service and tariffs for additional services when placing an order through the Hotel's website are indicated on the website.
4.3. The consumer can pay for the order in cash or non-cash form. The payment method is selected when placing an order, taking into account the limits established by the legislation of the Russian Federation for cash payments.
5. Provision of services
5.1. The Contractor provides services in accordance with the Customer's order.
5.2. Upon receipt of the service, the Consumer is obliged to inform the Hotel manager of the order number and present an identity document. If the Consumer is a legal entity, his representative presents a power of attorney to receive the service and a document certifying his identity.
5.3. Cancellation of the reservation is carried out by accepting information from the Consumer for cancellation of the reservation by mail, telephone or other communication, which allows to establish that the cancellation of the reservation comes from the Consumer.
5.4. In case of late cancellation of the reservation, delay or no-show of the Consumer, the Consumer is charged for the actual downtime of the room in the amount determined by the Rules of Accommodation or established by the Contractor in a specific case.
5.5. An untimely cancellation of the reservation is considered to be a refusal received by the Contractor later than 12:00 p.m. on the day preceding the arrival date.
5.6. Complaints about the quality of services are sent in writing to the Contractor's email address. The full name (name) must be indicated in the claim The consumer, the number and date of the order, the date of payment and the date of provision of the service, as well as describe the shortcomings of the services provided, the date and circumstances of their discovery. Photos may be attached to the claim.
5.7. The Contractor has the right to terminate the Contract unilaterally out of court if the Consumer has provided the Contractor with false data. In this case, the funds paid by the Consumer are not refundable.
5.8. The Contractor has the right to refuse to provide services to the Consumer and/or a person living with him who has violated the requirements of the Rules of Accommodation at the Hotel. In this case, the funds paid by the Consumer are not refundable.
6. Other provisions
6.1. The Contractor is not responsible for the actions of the Consumer, as well as for damage caused or damage to property, life and health of the Consumer, in case of non-compliance with the Rules of Residence or current regulations, in case of being in a state of alcoholic or narcotic intoxication, in case of illegal or illegal actions by the Consumer, in case of non-compliance with established safety rules, sanitary standards, briefings and other standards.
6.2. Everything that is not regulated by the offer is determined by the legislation of the Russian Federation, the Rules of Accommodation and other local legal acts of the Hotel.